Messages automatically sent to applicants at each stage. Edit text to roll out across all 351 authorities from a single place.
Application submitted
SMSDCJIS: We got your LTC renewal #{{appNum…
EmailWe received your firearms license application ({{appNumber}})
Payment confirmed
SMSDCJIS: Payment received for app #{{appNu…
EmailPayment confirmed — application now with {{authority}}
Local PD received your file
SMSDCJIS: {{authority}} has opened your fil…
Email{{authority}} has started reviewing your application
Interview scheduled
SMSDCJIS: Interview scheduled {{interviewDa…
EmailInterview scheduled for {{interviewDate}}
NICS check complete
SMSDCJIS: Federal background check complete…
EmailBackground check complete — final review underway
License approved
SMSDCJIS: Great news — your {{licenseType}}…
EmailApproved: your {{licenseType}} is on its way
License printed
SMSDCJIS: Your license card is printed and …
EmailLicense card printed
License shipped
SMSDCJIS: Shipped! USPS tracking: {{trackin…
EmailYour license is on the way ({{tracking}})
Application denied
SMSDCJIS: Your application #{{appNumber}} w…
EmailDecision on your application #{{appNumber}}
What you'll receive
Every stage of your application triggers an SMS + email. No calling the station to ask "where is it?"
SMS
within 1 hour of final approval
mass.gov (ALERTS)
DCJIS: Great news — your License to Carry (LTC) has been APPROVED. Your card will be printed within 5 business days.
Email
within 1 hour of final approval
From:no-reply@dcjis.mass.gov
Subject:Approved: your License to Carry (LTC) is on its way
Hi James,
Congratulations — your application #LTC-2026-100012 has been APPROVED.
Restrictions: None (unrestricted)
Expires: April 21, 2032
Your physical license card will be printed and mailed within 5 business days. We'll text you a tracking number when it ships.
— Massachusetts DCJIS
Today: applicants often call the local PD weekly to ask for status updates, with no visibility until the physical card arrives in the mail. With this portal: proactive SMS + email at every stage, cutting inbound PD call volume by an estimated 60–70%.
All notifications
NICS delayed response — LTC-2026-100012
queue
James O'Brien (Cambridge PD). NICS returned DELAYED after 3 business days. Escalated for manual review.
Apr 16, 2026, 5:38 PM
Fall River PD processing times up 12%
analytics
Median is now 94 days vs. 84 days in March. AI assistant flagged staff capacity and NICS delays as key drivers.